I previously worked at a place where random member of the public would bring in quartz wrist watches and automotive key fobs to get the internal battery cells changed.
This 75 year old women comes in & hands me her Audi key fob & says "I would like you to change the battery in this fob & tell me how long it will last"
I said "I would be happy to help you with that & change the battery in your fob, but in terms of how long it will last, I have to give you a simple analogy."
She says "ok, explain"
So I say in a calm steady peaceful voice "the battery in the key fob somewhat like a bank account with 1000 dollars in it. Every time you press the button on the key fob it takes 1 dollar from that account, so after 1000 presses there is nothing left & the battery has to be replaced, does that make sense? "
She says reply in a rude condescending way 'In my 75 years alive, I have never encountered such a rude person"
Taken aback, I reply "I am really sorry, I was only trying to explain that some people who only drive their car one day per week might experience 3 to 5 years out of a key fob battery, but someone who starts & stops their car like a realtor, many times per day might only get 6 months out of the same battery"
She says "that does not make any sense at all, I asked you how long the battery will last, and your telling me stories about different use cases"
So I say "I was only giving simple metaphors because the truth is, I have no idea how long the battery will last in your key fob because I don't know about your specific use case or about the electrical draw of the key fob when buttons are presided relative to the battery capacity, and furthermore if we compared 5 of the batteries, at least 1 of them would last significantly longer than the other 4, but I don't have a way of predicting the exact outcomes, so I told you a story to help explain that the battery has a finite capacity and that every push of the key fob button depletes the battery a certain amount, but its unknown exactly how much current or power each press takes or exactly how much capacity the tiny coin cell has."
Then my boss comes out & says "Mam, he has done more than anyone else that works here would do to politely explain to you in several ways, that we have no idea how long your key fob battery will last, but most consumers get 1 to 4 years of use out of coin cells we install in random key fobs, more or less depending on each persons use case."
So she says "Then give me a strip of 5 of these batteries" so my boss says 'I will agree to give you 5 of these batteries if you agree to leave"
So he hands her a 5 strip of these 2032 coin cells & she scoff & says "I will never be back again" & leave the store.
In social media this situation is known as interacting with a Karen, though that's unfair to many people with that name, noting that my name Aaron is Karen without the K on the front, as is Sharon my name with Sh on the front, variations of the sounds.
What we are actually taking about here are rude inconsiderate people who irritate and annoy retail employees for no apparent reason. Rude & disrespectful people go around making life worse for other people, but being rude, disrespectful or inconsiderate are not illegal. Rude people are just socially unconscious & cruel.
People have different levels of social intelligence, sympathy, empathy, concern for others, but there is no reason that someone should go around mistreating other people randomly. Look, everyone has bad days, that does not give anyone a right to be rude or mean or cruel to other people.
I work as a school bus driver and the children on my routes have told me that I am absolutely nothing like the other older grumpy angry bus drivers they have encountered. I tell them, "that is because I set out when I was 10 years old determined to never become grumpy or rude & to always treat other people with dignity & respect, loving kindness, doing my best to be polite, fair & reasonable in all situations, considering each interaction I have with other people precious and special just like life itself. So its my ideology about life that makes me nicer to interact with"
That is why I found it so peculiar to be accuse of being rude when I was politely explaining an answer to a question of a random customer. I also went above and beyond giving multiple simple examples to try & explain an answer to a question for which no simple answer exists.
In another example, working for the same business in the past, a woman calls the store & I answers and she says "You guy's ripped me off & told me that you put a lifetime battery in my wrist watch. Now I am a at a Gold course in Arizona, and my watch stopped working, and that was only 3 years, not a lifetime", so I said "Mam, I am really sorry that the watch battery died, but let me look that up in the computer so I can help you out" so I ask her for her phone number, look up the lifetime battery install, and see that we had changed it in her expensive jeweled bearing wrist watch, 3 years prior, but noted that the tiny SMC364 cell only contains about 20 milliamp hours of capacity, and while her expensive wrist watch contains a low friction high precious ETA movement featuring jewel bearings for ultra low friction, most people with fashion watches that use the same battery only get about 1 year of use, so the superlative movement in her watch enabled the same battery to last 3 times longer, and if she took her wrist watch to al local business of the same kind, they would gladly change the battery for free under the lifetime warranty.
She says 'But you told me that it would last a lifetime" so I said "there is no such thing as tiny button cell battery that powers a quartz wrist watch for a lifetime, that would be a perpetual energy machine and no such thing has been commercialized even if it does exist, that's not something that anyone is selling random members of the public for use their wrist watches, especially not for $15.
She says, well, I am a lawyer, and I am going to sue you for the battery, since you lied to me. But of course the owner of the business took her to court and the judge threw her out and said that it was a common understanding the differences between a lifetime replacement warranty & a "quote lifetime battery' since there are no such thing as batteries that last an entire lifetime, never was, is not and probably will not be a thing in the near future' and we got to laugh as she left in angry hissy fit. She was suing for $530, the cost of her wrist watch. The dead battery did not damage her wrist watch, she just needed to have the battery changed, and we gave her some free SMC364 and told her to take them to a Jewelry Store to have the technical change the battery, because the tech that did was not supposed to work on luxury wrist watchers.
In another example, we were selling incandescent, halogen, CLF and LED bulbs A19 shape standard light bulbs and had a display comparing 3, the incandescent, CFL and LED. This Amish nurse comes in and asks me to explain the difference between the 3 lighting technologies.
I say "here is the classical incandescent, it converts 83% of the energy it consumes into heat, and only 13 emitted as light, so it use 60 watts of energy to emit 540 lumens of light" "This spiral CFL only consumes 14 watts to emit the same amount of light, while the LED uses only 9 watts to emit the same amount of light, so if we compare the operating cost difference, the incandescent sucks power down much fast & so it cost much more operate, up to 4X more, and has a finite life of only 2500 hours, while the CFL was rated for 5000 hrs and the LED was rated for 20,000 hours"
She says 'You said the word "Suck" which is highly disrespectful to women, and was used as a pejorative term to demeaningly describe women breast feeding babies in public.
So I said "Contextually, I as referring to the bulb sucking down electrical power much faster than the other bulbs, not making a reference to breast feeding women"
She says "You need to use a different word than suck, because that is disrespectful word", then turns about and leaves, saying while she is leaving, the rest of your explanation made good sense, thank you for explaining"
I reflect on these memories because I was surprised at how sensitive people are to explanations and specific words
In another example, this man asks me about a car battery saying "I heart that car batteries contain lead the metal, like bullets' which caught me by surprise, but I agreed saying "Yes, though the alloy of lead in the car battery contains calcium and antimony to make the battery anode & cathode plate more mechanically robust to vibration encounter when an automobile driven. So he says "Are you telling me that they use the same material as bullets in the battery" so I said yes, guns shoot bullets made of lead and lead is the base material for the anode & cathode of the lead acid battery, invented by Gaston Plante in France in the late 1800's. He nervously says "Did you say gun?" and quickly moves toward the door, and I say "Who is talking about guns" then he starts screaming, no Guns, No, Guns, No" and runs out the door
My boss comes out and says "Why are you talking about guns" so I say "This is America, where there are more guns that people, and that guy was asking me if bullets are made of the same material as the anode & cathode of the car battery, so I politely explained" and told him that yes guns shoot bullets made of the same lead that's made into battery plates in typical car batteries, so it was part of his question, and was contextually relevant.
Working retail was a real blunder for me. As an autistic person, I don't understand why other people react so strongly to simple phases like gun, or lead, or suck, especially when they bring up the topic.
Another one that I always found funny is when someone would come in and say "You don't sell this, do you?" and I would wonder why do they open with "You don't sell" that could have been easily "Do you sell this or that" / I am reminded that each person has a unique mind. Some people are afraid of lead.
I have uncle that would not drive across the i90 bridge to get from his home in Bellevue Washington to his job as a teacher at a school in Seattle, across the water, where there is an i90 and 520 floating bridges that connect, because he thought the bridges would collapse while driving on them, or irrational fear. His sister, my adoptive mother, when I purchased a 2005 Prius said "I heard that the Prius cannot go freeway speed, and I would never ride in a car that cannot go freeway speed" to which I replied "Where did you hear that" and she says "I was watching FOX NEWS and the host said the Prius is worse than the original hummer which can only go 55 mph maximum"
The entire report was not even about the maximum speed of the Prius vs the Hummer, it was about the materials used in the hybrid battery of the Prius being more damaging to the environment than the materials used to make the AM General Original Hummer, with its diesel V10 & 4 wheel drive able to be dropped from a helicopter. The OG Hummer was the only real hummer, as the later versions were just rewrapped GMC Suburban with a body kit. The real hummer was a dope military vehicle, not a great American highway cruiser. It was never meant to be used as a family car for high speed trips on freeways or highways in America. Also, the environmental footprint of the manufacturing of the Prius is more than offset by its reduced consumption of gasoline since Prius get more than 40 miles per gallon of fuel, where the diesel Hummer gets around 10 MPG by comparison.
Apples to oranges comparisons rarely make sense, and besides, Toyota has sold tens of millions of Prius and other hybrid vehicles to millions of happy customers who driven them at up to 105 MPH maximum, more than fast enough to safely operate on a freeway or highway in America. Do you remember cash for clunkers? Many people with low fuel economy SUV's traded them in on much more fuel efficient vehicles, with a generous rebate from the US Federal Government program known as cash for clunkers. This was because gasoline was selling for $0.99 per gallon in 1999, but had climbed to $4 per gallon as of 2008. The government failed to regulate the home mortgage and mortgage backed derivatives industry, so big companies went bankrupt in America, and the 2008 Mortgage Market Debacle caused a worldwide recession. In America, there are a lot of single family homes spread out in suburban neighborhoods where car, truck or SUV the only practical way of getting around. In other words, to be a full functioning person in America you have to own a car, unless you live in one of a few big cities in America with functional public transportation options superior to a car, like the Subway in New York City New York.